Delivery Policy

  • Delivery will be made to the shipping address specified by you when you place your order.
  • All goods must be signed for on delivery by an adult aged 18 years or over. 
  • On the morning of delivery you will receive an email/text from DHL so you know when you can expect it to arrive, if you are not at home to accept delivery of your order, it can be left in a safe place.
  • Delivery charges are calculated automatically on the website based on the order amount, weight and your location in the UK. We always aim to keep our delivery charges as low as possible, honestly as we ourselves don’t like delivery charges, but most of the Indian groceries online involve weight and that is always being considered on delivery charges calculation by all the national couriers.
  • Order weight more than 25kgs will always arrive in 2 or 3 parcels based on the order weight, as it involves manual handling. We always care for our team, DHL delivery team and mainly our customers, so we don’t send any one single parcel heavier than 25kgs.

UK Mainland Delivery: DHL Next Working day Delivery:

  • All Orders received by 12PM on a Weekday (Monday to Friday), will be packed and dispatched on the same day for Next Working day delivery.
  • All Orders received after 12PM, on a weekday (Monday to Friday), weekends and bank holidays, will be packed and dispatched on the next working day, and the order will be delivered  on the following Next Working day.

Order Amount

 

Order Weight

No. of Parcels

DHL Next Working day delivery

Under £29.99

Under 25kgs

1

£5.99

£30-£49.99

Under 25kgs

1

£2.99

Over £50

Under 25kgs

1

FREE

Under £50

25.01-50Kgs

2

£11.99

Over £50

25.01-50kgs

2

£5.99 (1 Parcel Free + 1 Parcel Paid)

 

 

UK Non - Mainland Delivery: DHL (3-4) Working days Delivery:

(Postcodes in the following regions of Scottish Highlands & Islands, Scilly Islands, Northern Ireland, Channel Islands, Isle of man are classified as UK non-mainland regions.)

Order Amount

Order Weight

No. of Parcels

DHL 3-4 Working days delivery

Under £50

Under 27kgs

1

£17.99

Over £50

Under 27kgs

1

£11.99

Under £50

27.01-54Kgs

2

£34.99

Over £50

27.01-54kgs

2

£29.99 (1 Parcel £17.99 + 1 £11.99)

 Isle of Man region might have extra charges of £2 per parcel, above the non-mainland rates.